Subsidium Group is focused on providing the best possible support services to the NHS, a sector with great opportunity and a great cornerstone of society, but often left unsupported and overstretched.

Whilst the digital revolution is well underway, there remains large proportions of the population who either through wider determinants, age or a general disinterest in “online” still require support and the ability to contact organisations via telephony-based services.

Some industries have deployed “virtual agents” to support 24/7 telephony capability, but these often leave their customers feeling unassisted and frustrated.

Subsidium Group aims to provide a service to support the NHS with these challenges, getting the most from their systems and processes, improving the experience of patients, and most importantly ensuring they get timely access to the care they need.

Whether it be through “remote team members” or “overflow call handling”, patient satisfaction is our primary focus, giving the NHS the ability to focus on delivery.

The Subsidium Group team are an extension to Primary Care. We use the primary care script, speak the primary care language and understand the primary care goals, to help patients to connect to consistently high quality and accessible services.

Help is on its way.....